Privacy Policy

Introduction

Trellis ("we", "us", or "our") operates the website at https://trellis.fit and provides a video recording and sharing platform designed for fitness coaches and professionals (the "Service"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Service.

We are committed to protecting your privacy and handling your data responsibly. This policy applies to all users, including fitness coaches uploading videos and any individuals appearing in User Content.

By using the Service, you agree to the collection and use of information as described here. If you do not agree, please do not use the Service.

Information We Collect

We collect information in three main ways:

Information You Provide Directly

Account details: Email address, password, name, profile information, and payment details (processed by third-party providers).

• User Content: Videos, screen recordings, screenshots, audio, and related metadata you upload or record.
• Communications: Information from emails, support requests, or feedback.

Information Collected Automatically

• Usage data: IP address, device type, browser, operating system, pages viewed, and interaction with the Service.
• Cookies and similar technologies: For analytics, authentication, and improving functionality (see our Cookie Policy for details).

Information from User Content and AI Features

• Videos may include personal images, voices, or biometric data of you or your clients.
• AI-processed data: Transcripts, video analysis outputs, summaries, titles, chapters, exercise recommendations, thumbnails, or overlays generated from your uploads.

Note: Videos often contain personal data of clients (e.g., appearance, movements). You are responsible for obtaining consents before uploading.

How We Use Your Information

We use information to:

• Provide and improve the Service (e.g., hosting videos, generating AI features like transcription and analysis).
• Process payments and manage subscriptions.
• Communicate with you (e.g., support, updates).
• Ensure security and prevent fraud.
• Comply with legal obligations.
• Analyze usage for product development (in aggregated, anonymized form).

AI features process your User Content to provide transcription, analysis, summaries, recommendations, and enhancements. We do not use your data to train general AI models beyond improving Service-specific functionality.

Sharing Your Information

We share information with:

• Service providers: Hosting, payment processors, analytics, and AI tools (under strict contracts).
• Legal requirements: If required by law, authorities, or to protect rights.
• Business transfers: In case of merger or acquisition.

We do not sell your personal information. We do not share User Content publicly unless you choose to share it via links.

Data Storage and Security

Data is stored securely on servers in secure locations (primarily in the US). We use industry-standard measures like encryption, access controls, and regular audits to protect it.

Retention: Account data kept while active; User Content retained until deleted by you or as needed for backups/legal reasons.

International Data Transfers

Data may be transferred to and processed in the US or other countries. We use approved mechanisms (e.g., Standard Contractual Clauses) for transfers from the EU/EEA, UK, or Australia.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, update, or delete your data.
• Object to or restrict processing.
• Portability.
• Withdraw consent.
• Opt out of certain uses (e.g., no sales under CCPA).

Specifics:

• EU/EEA/UK (GDPR): Rights include erasure, restriction, and objection. Legal bases: Contract performance, legitimate interests, or consent.
• California (CCPA/CPRA): Rights to know, delete, opt out of sales/sharing, and non-discrimination.
• Australia (Privacy Act): Rights to access and correct.

To exercise rights, contact support@trellis.fit. We respond within required timelines and may verify your identity.

You can delete User Content anytime via your account.

Children's Privacy

The Service is not for individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy. Significant changes will be notified via email or in-app. Continued use means acceptance.

Contact Us

Questions or requests: support at trellis.fit